If you’re like most recurring-revenue companies, you’re not just looking for skills when you hire customer success people, you’re looking for cultural fit and that intangible-but-oh-so-important natural customer-happiness focus. If that’s the case, the person you’d want to hire is Carolyn Kopprasch. Sorry, she’s not available.
via Social Media Today - The world's best thinkers on social media http://socialmediatoday.com/jeffweinberger/1932951/building-exceptional-customer-success-culture-how-buffer-does-it
via Social Media Today - The world's best thinkers on social media http://socialmediatoday.com/jeffweinberger/1932951/building-exceptional-customer-success-culture-how-buffer-does-it
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