Customers are ready to switch unless they have one thing: an undying relationship with a person or people who made them feel uniquely special. So how do you scale personalization of these human relationships? Here are four ways to connect with today’s fickle customers to earn their trust, loyalty and respect.
via Social Media Today - The world's best thinkers on social media http://socialmediatoday.com/bryan-kramer/1910761/earn-customer-loyalty-consumers-are-fickle-humans
via Social Media Today - The world's best thinkers on social media http://socialmediatoday.com/bryan-kramer/1910761/earn-customer-loyalty-consumers-are-fickle-humans
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