Last Thursday, Home Depot did some clean-up after an offensive tweet went out from their account. Home Depot did many of the right things: They deleted the tweet, they issued an apology, they tweeted influential accounts, including the NAACP. But there was one thing they could have done better.
via Social Media Today - The world's best thinkers on social media http://socialmediatoday.com/ginidietrich/1914716/home-depot-crisis-social-media-requires-being-human
via Social Media Today - The world's best thinkers on social media http://socialmediatoday.com/ginidietrich/1914716/home-depot-crisis-social-media-requires-being-human
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