Here's another installment from my video recording session with the eCornell team, this time looking at customer experience and meeting customer expectations. I'm also including a post from earlier this year on building CX strategies that goes along with this video quite well.
via Social Media Today - The world's best thinkers on social media http://socialmediatoday.com/mfauscette/2017141/meeting-customer-expectations-video
via Social Media Today - The world's best thinkers on social media http://socialmediatoday.com/mfauscette/2017141/meeting-customer-expectations-video
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