2014 and 2015 are the years where the importance of customer and employee experience triggers a revolution in digital transformation. While I’ve paid notable mind share to pushing the social business movement over the last decade, I’ve also dedicated further work to understand the pillars rising upon a foundation of digital transformation.
via Social Media Today - The world's best thinkers on social media http://ift.tt/1etSdSA
via Social Media Today - The world's best thinkers on social media http://ift.tt/1etSdSA
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