When it comes to social media customer service, the voice of the customer is heightened nowadays. More and more people take to social media to make a complaint. This evolution presents a challenge: how can a company deal with these 'issues' and still create a personal customer experience?
via Social Media Today - The world's best thinkers on social media http://socialmediatoday.com/sofie-de-beule/2032261/4-basic-methods-measure-your-real-time-social-media-customer-service
via Social Media Today - The world's best thinkers on social media http://socialmediatoday.com/sofie-de-beule/2032261/4-basic-methods-measure-your-real-time-social-media-customer-service
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