Customers who have a question or a problem want an immediate response, and they want it on whatever channel they use to contact the company — including social media platforms. Companies want customers to be happy, so they want to provide an immediate response on whatever channel the customer is using.
via Social Media Today - The world's best thinkers on social media http://socialmediatoday.com/aberkson/2037496/make-sure-customers-get-what-they-need-customer-service
via Social Media Today - The world's best thinkers on social media http://socialmediatoday.com/aberkson/2037496/make-sure-customers-get-what-they-need-customer-service
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