Wednesday, January 1, 2014

Streamlining the Customer Experience with Social Media and Mobile Tech

It’s fairly obvious that online interaction is one of the major aspects of the customer experience today. If we ever came across a company that didn’t have a website, we’d not only be surprised but also pretty annoyed and take our business elsewhere. Social media has also become a predominant platform to interact with customers.

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via Social Media Today - The world's best thinkers on social media http://socialmediatoday.com/rick-delgado/2021471/streamlining-customer-experience-social-media-and-mobile-tech

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