An interview with Dr. Natalie Petouhoff, a consultant who has spent a large chunk of her career helping companies build better customer relationships. This is no longer an optional business initiative: providing an exceptional customer experience is a key piece of running a successful business these days.
via Social Media Today - The world's best thinkers on social media http://ift.tt/1mFPwBa
via Social Media Today - The world's best thinkers on social media http://ift.tt/1mFPwBa
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