But that's why I say we need to go back to the beginning. There simply has to be a personal side to your business. The experiences your customers and prospects go through when dealing with your company and brand cannot be just about business. People will not stand for it.

via Social Media Today - The world's best thinkers on social media http://ift.tt/1dv33aU
via Social Media Today - The world's best thinkers on social media http://ift.tt/1dv33aU
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