Understanding how to handle a wide variety of situations with aplomb, humor and empathy is a huge part of the business now, especially for front line community managers. My friend Jeff Rohrs is a big proponent of social professionals taking improv comedy classes to burnish their in-the-moment chops. I concur.
via Social Media Today - The world's best thinkers on social media http://socialmediatoday.com/jasonbaer/2040056/6-skills-you-need-be-social-media-professional
via Social Media Today - The world's best thinkers on social media http://socialmediatoday.com/jasonbaer/2040056/6-skills-you-need-be-social-media-professional
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