Brands big and small continue to struggle with how to respond to vocal customers on social media networks. It is hard, after all, to see your worst customer service moments shared over such public social platforms, like Twitter or Facebook. But not all “vocal” customers are unhappy customers.
via Social Media Today - The world's best thinkers on social media http://socialmediatoday.com/shannonbelew/2040071/secret-building-loyalty-social-customers
via Social Media Today - The world's best thinkers on social media http://socialmediatoday.com/shannonbelew/2040071/secret-building-loyalty-social-customers
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