Many companies are starting to make the leap into social customer service. The tipping point from listening to engagement is reaching a critical mass. But how to make the move less of a leap into the unknown? Firstly put in steps between monitoring, engagement and customer service. Give yourself a smoother transition.
via Social Media Today - The world's best thinkers on social media http://socialmediatoday.com/alex-coley/1954446/how-manage-customer-service-your-product-online
via Social Media Today - The world's best thinkers on social media http://socialmediatoday.com/alex-coley/1954446/how-manage-customer-service-your-product-online
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