Fortunately, for my laptop maker, their exceptional service not only won me over, but moved me a step closer to becoming a loyal customer. Great customer service goes beyond being friendly; it’s listening, it’s being helpful, it’s showing that you actually give a crap about the concerns of the person on the other end of the phone.
via Social Media Today - The world's best thinkers on social media http://socialmediatoday.com/smatista/1950201/how-turn-negative-customer-experience-positive-one
via Social Media Today - The world's best thinkers on social media http://socialmediatoday.com/smatista/1950201/how-turn-negative-customer-experience-positive-one
No comments:
Post a Comment