Social media customer service comes down to this: you have to carefully think about what you will reply to. Questions, remarks, compliments, insults, @mention or not: brands have a lot of decisions to make and it's best to do this beforehand.
via Social Media Today - The world's best thinkers on social media http://socialmediatoday.com/lien-brusselmans/1947386/should-your-brand-reply-all-social-media-posts
via Social Media Today - The world's best thinkers on social media http://socialmediatoday.com/lien-brusselmans/1947386/should-your-brand-reply-all-social-media-posts
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