Friday, January 31, 2014

Arby’s Biggest Social Win Ever Comes from Listening

Arby's biggest social win wasn’t some whip-smart comedian or ad exec getting overtime during off hours. It was an employee who was listening. Arby’s social media manager Josh Martin was watching for brand mentions online and noticed people making the joke already.

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via Social Media Today - The world's best thinkers on social media http://ift.tt/1iSykIN

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