Customer Service Trends: People Prefer Phone Support, Companies Slow to Respond in Evenings

An analysis of support interactions across the globe found that 91% of customers are satisfied with service provided via telephone, and chat has the second-highest customer satisfaction rate (85%), followed by help centers/Web forums (83%). Read the full article at MarketingProfs



via MarketingProfs Daily http://www.marketingprofs.com/charts/2013/12112/customer-service-trends-people-prefer-phone-support-companies-slow-to-respond-in-evenings