It’s fairly obvious that online interaction is one of the major aspects of the customer experience today. If we ever came across a company that didn’t have a website, we’d not only be surprised but also pretty annoyed and take our business elsewhere. Social media has also become a predominant platform to interact with customers.
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via Social Media Today - The world's best thinkers on social media http://socialmediatoday.com/rick-delgado/2021471/streamlining-customer-experience-social-media-and-mobile-tech
via Social Media Today - The world's best thinkers on social media http://socialmediatoday.com/rick-delgado/2021471/streamlining-customer-experience-social-media-and-mobile-tech
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