A critical mass of brands, businesses, marketers, and corporate executives may have a presence on social media today, but that doesn't mean they have a clue what they're doing on these online communication channels.
Sure, some of them may be thriving in the space, attracting a loyal following and carving out a reputation for sharing timely, indispensable content that couldn't be found anywhere else.
However, an overwhelming majority seem to fall into one of two categories of still doing it wrong. Either they don't know what to say so their collective silence is deafening, or they're broadcasting the same old promotional messages over and over again so they sound like a cacophony of carnival barkers. Read more...
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