The ability for customers to publicly share their frustrations, complaints and issues remains a great concern for businesses and brands on social media. Some businesses relieve this concern by jacking up their privacy settings to keep unhappy customers from being able to openly express their feelings on official social channels.
via Social Media Today - The world's best thinkers on social media http://socialmediatoday.com/rgbsocial/2030491/how-bolster-social-media-customer-service-satisfaction-ratings
via Social Media Today - The world's best thinkers on social media http://socialmediatoday.com/rgbsocial/2030491/how-bolster-social-media-customer-service-satisfaction-ratings
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