Depending on what type of business your company’s in, you can add different functions to your live chat. You can not only use it for support reasons: think of other departments it could benefit from. Sales people can for example talk directly to their leads about product-related info.
via Social Media Today - The world's best thinkers on social media http://socialmediatoday.com/sofie-de-beule/1999541/why-your-company-should-switch-telephone-live-chat-social-media-customer-serv
via Social Media Today - The world's best thinkers on social media http://socialmediatoday.com/sofie-de-beule/1999541/why-your-company-should-switch-telephone-live-chat-social-media-customer-serv
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