Talking on the phone, especially with people you don't know, can be intimidating.
I have the utmost respect for my friends in Sales, Support, and other departments who spend most of their days talking on the phone -- usually with complete strangers. How do they set a positive tone and earn respect using only their voice? And how do they do it without being awkward or making the other party uncomfortable?
via HubSpot Marketing Blog http://bitly.com/1eVlvhu
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